FAQs

What is sterling silver?

Sterling silver is real silver. It is made up of 92.5% pure silver and 7.5% other metal. The other metal (usually copper) helps improve the durability of the product.

Where are you shipping to? What are the shipping cost?

We ship to Australia Only.
Generally, shipping cost is $6.95AUD.
We also offer free shipping to Australia for each order value over AUD$59. 

How long will it take to receive my shipment?

It usually takes 7 to 14 business days to delivery after sent out, depending on the address.
Please note that our warehouse may take 1 to 3 business days to dispatch your order, depending on the order volume.
For more information about shipping, please view the Shipping Policy on our website.

How do I track my order?

When your order has been dispatched by us, you will receive an email containing your unique tracking reference number. To track your order, please visit Australia Post’s Website.

Can I make changes to my order?

Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. If you have any concerns, please contact us via the Contact Us page on our website.

What if my item(s) is wrong, damaged or missing? How do I change or return my order?

Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please Click Here to view information on how to change or return.

What payment methods does RUBYCUE accept?

We accept payment via Credit Card, PayPal. For further information on how PayPal works please visit their website.

Where can I apply my coupon code?

If you have a discount code, you can apply it at checkout. Please note that you are only allowed to apply one offer per order. This means that if there is already a special offer applied to your order, the coupon entry field may not work.

Why is the diamond on our logo green, while we called "Ruby"Cue?

"There is no real definition of life, everyone is unique and we are free to choose what we want to live. This should not be limited by anything." That' s the spirit that RUBYCUE wants to express.